... , not just buying and selling but also servicing customers, providing an integrated business environment and offering added value services [1]. Developing e-business models for conducting e-business is not simply about the adoption of new technologies. It also concerns changes in work practices, in customer/supplier relationships, in the way products are delivered to Consumers, in marketing practices and changes in staff skills ... main issue is the right choice of the CRM in their web site as Toyota has more choices and keeps updating its contents and offers the customer relationship pr...

• Word Count: 2686
• Approx Pages: 11
• Has Bibliography
• Grade Level: High School