... tools like Support.Dell.com which is a section of the Web site where customers can find a wealth of information about their systems, including the warranty status. Or the "Ask Dudley" patterned after Lycos' Ask Jeeves allows users to pose natural-language questions. Then there is a customer discussion board, "Dell Talk" where Dell customers can post messages to each other. Through the use of ... ...

• Word Count: 2368
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• Has Bibliography
• Grade Level: Undergraduate

... , p. 169). Search engines also utilize what is known as inclusion and exclusion, which further manipulates search results (Spring, 2004). There can be paid inclusion, which search engines like Yahoo and Ask Jeeves use, in which an annual fee is paid for the search engine to index and link sites to produce desirable results (Spring, 2004). For example, if a user would type "spas ... ...

• Word Count: 1394
• Approx Pages: 6
• Has Bibliography
• Grade Level: Undergraduate