1. Office Depot
... 's external environment. Because Office Depot is in the retail industry, customer service is a key aspect that must be (and is) addressed. A customer's shopping experience is one of the main determinants of whether he/she will return for future shopping needs, and Office Depot's "fanatical" customer service strategy ensures that customers will leave their stores happy. The next test is ... 18.2 126 14.4% UK 13.9 59 23.6% Canada 13.3 31 42.9% Germany 12.3 82 15.0% Australia 6.8 19 35.8% Brazil 6.8 172 4.0% China 6.3 1267 0.5% France 5.7 59 9.7% South Korea 5.7 47 12.1% Taiwan 4.8 22 21.8%...
- Word Count: 5373
- Approx Pages: 21
- Grade Level: Undergraduate