... employees leave all at once. This is the mental aspect of loss, felt by the remaining employees that continue to support the center. They may have to look at a vacant cubicle for a period of time, and adjust to a new person thereafter. Additionally, the holidays are approaching and a decrease in agents will cause a reaction of mandatory overtime to keep service levels up ... ...

• Word Count: 1586
• Approx Pages: 6
• Grade Level: Undergraduate