... approved and the approaches for accomplishing the concept are reviewed for feasibility and appropriateness. Several approaches were considered for tackling the problem in the IT department. The first approach was a Microsoft Excel spreadsheet to list all IT personnel and theirs assigned tasks but this turned out to be too cumbersome and hardship for several persons to use. An in-house developed web ... the customization of the user interfaces. The necessary components of Remedy were installed and hooked up with the web servers and the email system. Before final rollout, it was given a t...

• Word Count: 1316
• Approx Pages: 5
• Has Bibliography
• Grade Level: Undergraduate