1. Direct Marketing
... , but not to the exclusion of other communication methods. Direct marketing is often used as part of integrated customer relationship management (CRM) programmes, which we discuss in the next chapter. CRM programmes are by their nature long term and strategic in nature. 2.2 Definition of ... buy more frequently. Calculate the average lifetime value of customers. This can be done using discounted cash flow procedures (discussed in Chapter 10). This information can be used to find out which customers are not achieving their potential. Marketing and sales programmes can then ... out on a fa...
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- Grade Level: Undergraduate