1. Satisfaction and Shopping Habits of Relationship Customers
... calling other stores or finding complements for the customer's purchases (Benapudi & Berry, 1997). Another reason customers prefer salesperson relationships are their dislike or apathy towards shopping (Reynolds & Beatty, 1999). Many people enjoy shopping as a leisurely activity, but for others, it is viewed as an inconvenient task or stressful experience. Maintaining salesperson relationships ... continue a relationship with a salesperson who provides knowledge and guidance to the customer. This helps the customer feel less apprehensive about their purchase and can minimize any perceived...
- Word Count: 1823
- Approx Pages: 7
- Grade Level: Undergraduate