... to think the characteristics of one's own group or race superior to those of other groups or races" Hofstede p17). Ethnocentrism could appear both on the managerial aspect of running hotels or on the operational aspect (non-managerial staff). In order to solve issues such as the latter, corporations had to enlist the services of transitional managers, those who ... could be considered intimidation, in the US, but in Russia these are everyday common acts of management. This creates great rifts in the ways management deals with staff from country to country. Service staff is the most troubl...

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• Grade Level: Undergraduate