... setting. However, service quality attributes such as accessibility, communication, credibility, understanding, appearance and availability should still be relevant to e-commerce. Based upon six focus group interviews, Zeithaml et al. (2001) have identified 13 e-service quality dimensions. These are reliability, responsibility, access, flexibility, access, flexibility, ease of navigation, efficiency, assurance/trust, security, price ... knowledge, site aesthetics and customization/personalization. A content analysis of customer evaluations of Internet pharmacy services conducted by Yang e...

• Word Count: 486
• Approx Pages: 2
• Grade Level: Undergraduate

... their computer networks. Federal law provides few guidelines related to online monitoring of employees, and only Connecticut and Delaware require companies to disclose this type of surveillance to employees (Tam et al.). "It is unlikely that we will see a legally guaranteed zone of privacy in the American workplace, "predicts Kesan" (293). This reality leaves employees and employers to sort the potential risks ... ...

• Word Count: 1243
• Approx Pages: 5
• Grade Level: Graduate

... among businesses as it will enable it to gain the trust of the consumers in particular. Some kind of guarantee needs to be given to assure customers the confidentiality. (Hoffman et.al.1998; Earnes 2000). Even though online entertainment magazines do not usually make transaction with its online users, consumers still risk other potential threats such as virus attacks. Another part of ... ...

• Word Count: 1235
• Approx Pages: 5
• Grade Level: High School