... visitor experience begins with visitor's planning and decision-making, during their journey out, when they stay at the destination or attraction, during their journey home, to their memories after they finish their travel. It is a complex process, which is composed of a variety features, such as the figure 1 illustrates: (Ryan, C,1997), a good or bad visitor experience is influenced by all of them ... not demonstrate any sense of client. Therefore, the travel agency should ask the staff to grasp more skills and knowledge of tourism, also managing the staff in the front of line are frien...

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• Approx Pages: 6
• Grade Level: Undergraduate