1. Social Norms and Customer Tipping
... is a social custom created within service type settings such as, waitressing, bussing, and valet parking. Jeanne Sahadi, author of Tipping Not Optional, notes tipping experts tipping recommendations range from 15 to 20 percent of the total bill. If the service was bad one should tip no less than ... "The most important finding is that there is strong two way relationship between customer evaluations of service quality and percentage tips; server expectations of tips influence the supply of service quality and service quality influences tip amounts". He explains that this is an important f...
- Word Count: 1425
- Approx Pages: 6
- Has Bibliography
- Grade Level: Undergraduate