1. TQM
In 1983 when the Ritz Carlton started the strong new program of excellent driven leadership it led to the ultimate recognition as recipient of the prestigious Malcolm Baldrige National Quality Award, one of the most prominent awards offered to corporations of high stature an award that was accomplished more than once and never before had a recipient in the hospitality industry. ...
- Word Count: 2616
- Approx Pages: 10
- Grade Level: Undergraduate