1. Satisfaction and Shopping Habits of Relationship Customers
... more about the satisfaction and patronage of non-relationship customers can help companies to understand that customer and offer alternatives that are more tailored to their shopping needs. Review of Literature Benefits of salesperson relationships to customers A relationship customer is a consumer that has an ongoing relationship with a salesperson and the two know each other (Reynolds & Beatty, 1999). ... service and alter their marketing to meet the demands of its customers. Reynolds & Beatty and Benapudi & Berry offer many reasons and benefits of customer-salesperson relationships. ...
- Word Count: 1823
- Approx Pages: 7
- Grade Level: Undergraduate