1. Consumer behavior
... expectations about the roles that employees in different establishments should play. Failure to meet these role expectations creates dissatisfactions. Diners at an elegant restaurant might expect waiters to hold their chairs during seating. The same diners would be surprised and possible offended if a person cleaning tables at a White Castle or a McDonald hamburger restaurant assisted with seating. Each role carries a status reflecting ... ...
- Word Count: 2786
- Approx Pages: 11
- Grade Level: Undergraduate
