... of Education national report "Nation at Risk"(1983). Some 23 million American adults, 13% of all 17-year-olds and 40% of minority youth were deemed functionally illiterate. The College Board's Scholastic Aptitude Tests (SAT) declined from 1963 to 1980, with average verbal scores falling over 50 points and average mathematics scores dropping nearly 40 points. Business and military ... permanent and sustainable. Most importantly, TQM is about systemic change. Table 1 lists the fourteen key points identified by Deming as necessary for Total Quality Management (Cotton, 1994). Actual Applicat...

• Word Count: 1323
• Approx Pages: 5
• Has Bibliography
• Grade Level: Undergraduate