1. Tqm
... these are usually measurable. - Features: are additional characteristics that enhance the product's appeal to the user. - Reliability: is an indicator that the product will not fail the consumers" expectations after a short period of usage. - Conformance: the precision with which the product or service meets the specified standards. - Durability: measures the length of a product's life - Serviceability: is the speed with which the ... ...
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- Grade Level: High School