... not flexible enough to handle the different tasks of the different IT groupings and the different sources of work requests. The last approach was either to buy an existing off the shelf package that would fit the requirements and customize it for the IT organization's structure and procedures or develop one in-house program. Analyzing the Planning Phase In the planning phase, the concept/approach is further ... requestor, status, assigned IT person etc. One of the main requirements gathered was that of accessibility of the workflow system. Different people will be entering work requests ...

• Word Count: 1316
• Approx Pages: 5
• Has Bibliography
• Grade Level: Undergraduate

... and was in fact implemented but was cancelled since it was not flexible enough to handle the different tasks of the different IT groupings and the different sources of work requests. The last approach was either to buy an existing package that would fit the requirements and customize it for the IT organization's structure and procedures or develop one in-house. Planning Phase In ... requestor, status, assigned IT person etc. One of the main requirements gathered was that of accessibility of the work flow system. Different people will be entering work requests such as business users and h...

• Word Count: 1364
• Approx Pages: 5
• Grade Level: Undergraduate