... the web a customer may click a "call back" button to signal an agent to call them. For questions that require less effort the customer may use a text chat version to speak with an agent by simply instant messaging. These web based problem solving techniques that link customers and call center agents are cost effective. This issue is more and more important as competition ... to customer service will develop and maintain customer loyalty. Bob's Camp-o-rama is planning a new facility equipped with a state of the art phone system. Bob's will probably not need the text message feature that ...

• Word Count: 554
• Approx Pages: 2
• Grade Level: High School