The management team at the store spent a great deal of time analyzing the situation and made it the focus of discussion at a number of staff meetings. ... First there is an entry stage where a person learns the store operations, what is normal during the course of a day, and what the expectations were surrounding the job they perform. During this period, employees were challenged, but expectations for performance were relatively low. ... The common theme was that the assistant store managers did nothing but run around the store with their Spectra link phone (inter-store communications fo...

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