What distinguishes great leaders from good ones isn't IQ or technical skills, it is a high degree of emotional intelligence, which includes self-awareness, self-regulation, motivation, empathy and social skill. ... The eight steps include: Ask what needs to be done Ask what's right for the enterprise Develop action plans Own decisions and accept the associated responsibility and consequences Own and take responsibility for communications Become an opportunist instead of a defeatist Run productive meetings Remember there is no "I" in "Team" But what happens when a...

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