... , prior research mostly focuses on the potential psychological damaging effects on the individual who performs emotional labour (Pugliesi,1999). The most typical results are job dissatisfaction and emotional exhaustion. However, Wharton (1993) study showed that emotional labour should be treated as a multidimensional construct that shows diversity results for different levels of emotional labour in a variety work settings. Hochschild (1983) found that ... provide prefer 'smile' service (Pugliesi, 1999). This could improve customers' satisfaction and then boost consumption. This a de...

• Word Count: 2284
• Approx Pages: 9
• Has Bibliography
• Grade Level: Undergraduate