Strategic Quality and Systems Management is one of the important systems that each organization should develop to ensure organizational performance and also to position itself among similar organisations in the same region or market. .
In this assignment, I look at operational management, strategic change management and quality management systems and why organisations such as ASDA should implement integrated quality management systems that can increase organizational stability and performance. I also look into the actual plan of quality management system as an example how ASDA could be a key player in human rights field or a leader in providing quality services and look at the importance of monitoring and evaluation as well as Kotter's eight steps in change management.
Introduction about ASDA.
Background.
ASDA is a global grocery and general merchandising retailer headquartered in United Kingdom. It is the fourth largest retailer in the world measured by revenues and the second largest by profits. At first ASDA was established in 1965 by the group of farmers from Yorkshire, England. In June 1999, ASDA became a subsidiary of the American retail Wal-Mart, the world's largest retailer. In 2003 ASDA became the second largest UK retailer after TESCO, having over taken Sainsbury's.
ASDA Started increasing its business by expanding number of stores across UK. As of January 2006, there were 243 ASDA superstores, 37 ASDA supermarkets, 5 ASDA living stores, 10 George clothing stores and 24 distribution centres. ASDA had 150,000 employees where 90,000 were part-time and 60,000 were full time. It has diversified both geographically and by product into areas such as clothing, electronics, telecoms, home health's well as retailing and renting.
Objectives .
ASDA is committed to offering the customers the best value for money and the most competitive prices. Through their effective management ASDA is firm to developing the talents of its people and working closely with suppliers to build long term business relationship.