Changes must occur at all levels including policies and processes, front of house customer service, employee training, marketing, systems and information management; all aspects of the business must be reshaped to be customer driven. .
IndiGo Airlines .
IndiGo Airlines is a privately owned low-cost domestic airline based in Gurgaon with Indira Gandhi International Airport as its main base, its tagline is "Go IndiGo." IndiGo Airlines started operations on 4th August 2006 and is owned by InterGlobe Enterprises and Mr. Rakesh Gangwal. It is amongst the best airlines which are offering professional services, .
economical prices with great deals and discounted airfares. IndiGo's strong adherence to a low-cost model, buying only one type of aircraft and keeping operational costs as low as possible along with an emphasis on punctuality are said to be some of the reasons for its success even when the airline industry in India is going through a bad patch. Indigo is known for its good connectivity, on time arrival and departure and consistent services. The main aim of the IndiGo is to offer cheaper Airfares to the passengers. Its target is lower middle class and middle class people who are cost conscious. Beside lowest airfares Indigo air gives easy options of online booking withhold and pay facility and easy refund facility. Currently Indigo airlines have the highest passenger load factor. Indigo's strong adherence to low cost model, buying only one type of aircraft which are of same configuration, and keeping operational cost as low as possible along with an emphasis on punctuality are some of the reasons for its success. Indigo first purchases the aircraft, then sells them to an intermediary and then hire the fleet on lease from them on some contractual basis, in this way they save extra expenditure. Further for their maintenance they allied airbus, as it is fuel efficient. As per Indian regulations, Indigo has obtained license for running international flights on completing five years.