The Interactive Voice Response (IVR) system enables organizations to provide their customers and callers with information and services every day. THE IVR system is a critical system that helps to contact with customers. An IVR system talks to callers following a recorded script. It prompts them to respond either speaking commands to IVR system or pressing a touchtone key on telephone, and it supplies them with the information customers need. The IVR processes user commands to facilitate command response feature, such as access to checking account information or user-directed call routing. IVR provides a foundation for the creation and delivery of IVR solutions for which those companies need. The IVR system can handle many calls at the same time and run multiple applications on the same platform. It enables customers and callers to get information from the host using the telephone keypads. The system is user friendly and provides easy to understand for those are calling into IVR system. The Host Computer Interface allows you to provide up-to-date information for your customers using a touchtone phone. In addition, customers use the IVR system to retrieve information from the host databases. The caller interacts with the system, and the system gets relevant from the host database according to the input is made. Then, it reads the information back to the caller. The IVR system eliminates wastage of time because it transfers the call to right agent and helps to free personnel to handle more complex calls that require a number of transactions. The IVR system is very effective when used for contingency. It can be used to warm customers of a long wait time during busy period and offer them the choice of leaving a message or requesting a return call. Moreover, it is useful to announce company information or to respond to service disruptions. This methodology helps and serves customers when they need to be responded for their helps or needs.