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Tom Peters

 

Waterman, that provided him the funding and opportunity to do the research and write a book (In Search of Excellence) on what made companies successful.
             Peters" Theoretical Premises.
             The research for In Search of Excellence set out to answer the questions as to why one company is successful while another similar company wallows in mediocrity (Peters and Waterman Jr., 1982). They concluded that, although all organizations strive for long-term, sustainable growth and equity, there is no sure-fire formula an organization could follow that guarantees this success. However, the research behind the book draws inferences, which suggest.
             that successful organizations have certain management traits and it is these traits that contribute to their success.
             The research showed that successful companies focused on employees as an investment in the workplace. These companies spent a great deal of resources and effort in motivating employees so they would be more innovative, responsive, and creative. In return, these companies had people who strived for excellence in their work, increasing productivity and good communication and fostering motivation themselves.
             It was during this research that Tom began to formulate his own theories for modern day management. His present day theories on management focus on a quality improvement process which is comprised of five elements; care for customers, constant innovation, people, leadership and management by wandering around (MBWA) (Business.com, 1998).
             His views on leadership would drop the traditional manager role in favor of a leader who coaches, cheers and otherwise facilitates success through others. He sees leaders managing by wandering around (MBWA) which enables the leader to keep in touch with customers, workers and innovation (Business.com, 1998). To effectively lead by MBWA, a leader would be engaged in three activities: listening (to suggest caring), teaching (values must be transmitted face to face), and facilitating (able to give on-the-spot help) (Business.


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