Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality .
The Importance of Quality Management .
Quality management is a principle that ensures quality in a company's products and services. There are various types of quality management programs which include but are not limited to Six Sigma, Theory of Constraints and TQM. Quality management is important to companies for a variety of reasons. .
1. Product quality :- Quality management ensures product quality. Some primary aspects of product quality include: performance, reliability and durability. Through the use of a quality management program, The company can produce a product that performs according to its stated promises. They will endure normal, everyday use. For example ASDA use quality management programs to improve the quality of a product and to design new products.
2. Customer Satisfaction :- Quality management ensures customer satisfaction. Conduct customer satisfaction surveys to understand the qualities of the product important to the customer. Also conduct surveys with those who are not the company's customers. It will also provide insight into why these businesses use the services of the competitor. In this aspect ASDA use customer surveys to target those features of a product or service that need improvement. The quality management program provides a methodology to use to create the type of product the customer desires.
3. Increased Revenues :- Quality products and services give the company a spotless reputation in the industry. This reputation allows the company to gain new customers and sell additional products and services to existing customers. QM program also removes inefficient processes within the system. By removing unnecessary processes, employee productivity increases. The employee is spending less time on activities that do not contribute to the product's quality.
