In addition, they can use FedEx Corporation for aid with the customs documentation that is required for shipping internationally. The shipping industry needs to reflect the dynamics of other industries to keep up and sustain in today's ever changing environment. .
The major innovation that has reshaped the shipping service industry and changed the world in the past decade is the Internet. With the use of internet and information technology, customers do not have to drive to drop of their packages at the nearest location any more. They can simply order a pick up on the internet or by calling in. This technology also makes it possible for customers to receive information on the shipment status at any time.
This might seem as an established form of doing business in shipping service industry. However, many of us do not realize that it has been only since 1994 when FedEx established the first tracking applications website and provided each customer with a unique barcode to individualize each shipment. This form of shipment tracking already provides customers with a very convenient way of staying in touch with their shipments from pickup to delivery. Yet, today's information technology allows for even better way to do that, the wireless solution. An example of wireless solutions that FedEx offers to its customers is the accessing package tracking data through FedEx ground and home delivery web enable devices. These phones or personal data assistants (PDA's) allow customers to access tracking information from virtually anywhere and anytime (About FedEx, Wireless Solutions). The shipping service industry, like many other industries, constantly strives to incorporate technological innovations to meet their customer's ever more sophisticated needs.
FedEx is not alone in the transportation industry that implements new technology in their way of doing business. One of their major competitors, UPS, is also taking advantage of new technology.
