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9/11 and Airlines

The airline decided that the loss of money, which in the end was approximately $188 million, was not as important as keeping future customers. After all reservation holders had the opportunity to make changes Southwest went back to enforcing fare restriction and asking reservation sales agents to not overbook aircraft's in an effort to conserve costs and to continue generating revenue with upgrades.
             Cutting costs was not an easy thing for the short haul airline to do being that they strive at keeping costs minimal even before the attacks. The Board of Directors knew that communication with their employees was detrimental in order to keep them in the know with how serious the situation was. They thought that if the employees were well informed they would be more likely to do everything in their power to make a difference. Southwest Airlines leaders told employees that by them being even more productive with company time they could save money.
             Airline employees all over the country have wanted to know what they can do for their companies and many have not been given the opportunity to give in ways other than being productive while on the job. Southwest Airlines gave their employees a way to give back by forming a program called "Pledge to Luv." The program gave employees the opportunity to donate a portion of their salary by pledging hours. They were given four pay periods to chose from and could give up to 40 hours total. The program raised almost $2 million and in turn gave the employees a sense of accomplishment. The Board of Directors joined in the giving as well by donating their pay through the end of the year 2001. Leading by example is one of the airlines basic principles.
             One of the many new articles written over the past months stated that "Southwest must be doing something right that other airlines have not caught on to." The only thing Southwest did was to stay true to their employees and customers; to keep both in mind when making decisions regarding the livelihood of thousands of people.


Essays Related to 9/11 and Airlines

1. 9/11 Victims

... (The Washington Post). Dover has been under review since November after multiple investigations turned up missing body parts, a mutilated corpse, fraud, and other allegations (Whitlock). The mortuary at Dover has been responsible for disposing of the unclaimed or unidentified remains of military troops for almost two ... "as best we can tell." He did, however, relinquish that this did happen to the unidentified, partial remains for the victims of American Airlines Flight 77 that crashed into the Pentagon (Whitlock). A memo from the Pentagon in March of 2002 requested that the military in...

  • Word Count: 1045
  • Approx Pages: 4
  • Has Bibliography
  • Grade Level: Undergraduate

2. 9/11 Victims

... (The Washington Post). Dover has been under review since November after multiple investigations turned up missing body parts, a mutilated corpse, fraud, and other allegations (Whitlock). The mortuary at Dover has been responsible for disposing of the unclaimed or unidentified remains of military troops for almost two ... "as best we can tell." He did, however, relinquish that this did happen to the unidentified, partial remains for the victims of American Airlines Flight 77 that crashed into the Pentagon (Whitlock). A memo from the Pentagon in March of 2002 requested that the military in...

  • Word Count: 1045
  • Approx Pages: 4
  • Has Bibliography
  • Grade Level: Undergraduate

3. British Airways Criticize US for Increasing Security Measures

U.S. security has seen a dramatic increase since the 9/11 terrorist attacks. Although the airlines have been cooperative so far, British Airways is finally voicing its frustration as the security becomes ever so tighter. As many of the traveling public would agree, chairman of British Airways, Martin Broughton, criticized the airport checks proposed by the U.S. Transportation Security Administration for being "completely redundant." At an annual conference of the U.K. Airport Operators Association in London, Broughton explained that the TSA is requiring foreign airports to increase checks on U...

  • Word Count: 537
  • Approx Pages: 2
  • Has Bibliography
  • Grade Level: High School

4. Southwest Airlines 1999-2003

... high labor costs they had granted to keep peace with the unions trapped the major airlines. So it is important to note that the airline industry was suffering months before the terrorist attacks in New York City and Washington, D.C. on September 11, 2001. Those attacks did exacerbate the industry's woes as many people feared to fly for some time thereafter, further decreasing ... of cutting costs by reducing its flight schedule and laying off workers, Southwest kept all its employees and flights. Management cut costs by delaying delivery of 11 new Boeing 737s and reducing travel-agent c...

  • Word Count: 1958
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5. American Airlines

... Bleeding Industry: American Airlines Bankruptcy is looking inescapable for commercial airlines worldwide. United Airlines, US Airways, and Hawaiian Airlines filed for Chapter 11 within the past year. According to the Chicago tribune, the industry reported a loss of $7.5 billion. Why is the industry facing such unprecedented turmoil? Events such as the terrorist act of September 11, 2001, SARS, the war with Iraq, and the growing use ... of travel substitutes have significantly decreased the demand for air travel. American Airlines will have to file for bankruptcy unless it can reverse thi...

  • Word Count: 1125
  • Approx Pages: 5
  • Grade Level: Undergraduate

6. Funnel Analysis Of United Airlines

... entrepreneur Walter T. Varney launched his "air mail" operation on April 6th 1926, marking the birth of commercial aviation in the United States. Varney's operation was a predecessor of United Airlines and this venture marked the birth of the airline. During the 1920's United was a conglomerate of aviation related companies, eventually the U.S. government forced United to divest itself of all its ... date of the Act; (5) for a compensation program for victims and their relatives; (6) for an extension of the due date for payment of exercise and payroll taxes by U.S. air carriers; (7) tha...

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7. Case Study On Southwest Airlines

... resulting from the lagging US economy and exacerbated by the September 11 terrorist attacks, Southwest managed to post a profit for 2001, its 29th consecutive profitable year. II.STRATEGIC DIRECTION (A) MISSION The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. (B) GOAL/OBJECTIVES ...  To have customers total confidence in our airline and ... their strategy to never inconvenience the valued customer. (2) WEAKNESS There are few if any weakness with the relations...

  • Word Count: 3284
  • Approx Pages: 13
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8. The Tragedy of September 11, 2001

... , in building this historic office building, no one expected the attacks that would occur exactly sixty years in the future. Tuesday, September 11,2001, seemed an ordinary day for the 58 passengers, four flight attendants, and two pilots aboard American Airlines Flight 77, a Boeing 757-223 jet departing Dulled International Airport on a scheduled flight to Los Angeles. The jetliner had been scheduled to ... transponder had been disabled. At this point, the Federal Aviation Administration realized that there was an emergency. In New York, American Airlines Flight 11 had already crashed in...

  • Word Count: 2888
  • Approx Pages: 12
  • Has Bibliography
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9. Emirates Airlines

... passengers in the current year (2002). In 1986, Ryanair broke the high fare cartel, which was then operated by the two state airlines Aer Lingus and British Airways in the Dublin-London route. The first four years Ryanair was carrying 600,000 passengers annually, but had managed to lose 20million ... Competency No doubt, Ryanair's secret behind its success is based on its ability to promote it as a low-fare airlines which automatically stimulates demand, particularly from budget-conscious leisure and business travelers, who might otherwise have used alternative forms of transportation or...

  • Word Count: 2641
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