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Marriott manual Introduction

             The Courtyard Marriott is made for the on the go business traveler, but is a comfortable hotel for the family vacationer. The Courtyard Marriott is a first class hotel located fifteen minutes from Fort Lauderdale and the Fort Lauderdale International Airport. Not only being minutes away from fine dining, shopping and entertainment, everything you need is also at your reach in the hotel; the Marriott has but is not limited to these wonderful amenities: cable/ satellite TV, work desk with lamp, two-line phone, speaker phone, voice mail, data ports, weekday newspaper, complimentary in-room coffee, iron and ironing board, and hairdryer. To get the "exotic Florida" feel all rooms feature tropical decor, and are clean, comfortable and beautifully appointed. Nonsmoking and ADA approved suites are available, to make you feel more at home. With such a wide variety of amenities, this hotel unbelievably provides you with complimentary breakfast and coffee, also if you buy one adult meal, a child under 12 eats free! Express checkout and onsite parking are also there for the costumers convenience.
             Desired Customer Preception.
             The foundation of Marriott's success for seventy-five years. Marriott's enduring belief is that their associates are their greatest assets. Marriott Culture is the experience they create for their customers which is demonstrated by the behavior of their associates. It is people serving people. Marriott's commitment to global diversity is one of the main reasons why people want work with them and do business with the Marriott; this philosophy makes Marriott a leader in the hospitality industry. There is a "Marriott Way." It's about serving the associates, the customer and the community. Marriott's fundamental beliefs are enduring and the keys to its continued success.

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