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Process Analysis Essay

            
             Who would have know? Before you could ever think about picking up a telephone to make a call, a major process must first be performed. Trying to provide dial tone for people on a daily bases can become very exasperating at times. Then at other times, providing such an important tool, that is desperately needed can be quite challenging.
             There are several minor to major steps you must follow before you can begin this process of providing dial tone for residential and business customers. Verizon Communications has a particular process that you must follow before making a phone call can be possible.
             First you must decide to use Verizon for your local and long distance provider services. Then you have to make a phone call to the customer service department and speak to one of our very courteous representatives. Explain that you are in need of telephone services and would like to know your options. After the representative gives you a very detail list of the different services that Verizon provides, then you can receive your personal phone number, and get an appointment date for your services to be connected.
             .
             A field technician is quickly sent out to your residential or business location so your services can be connected. When the technician arrives to your location it is very important for you, as the customer to provide as much cooperation as possible so the field tech can perform their job properly.
             The first step the technician has to do, is check your home or office for left in telephone wire. It's possible that the last person at that resident or office might have had a telephone installed prior to you. If there is no trace of any past wiring, then the tech knows that he or she must installing brand new phone wire and telephone jacks.


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