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Six Sigma


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             Figure 2: The Journey to Six Sigma.
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             Figure 3: Three Sigma Profits vs. Six Sigma Profits .
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             Process Sigma Levels and Equivalent PPM Quality Levels.
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             What makes a Six Sigma program successful is the full support of upper management and a solid phase-wise infrastructure; but, as important, what makes a Six Sigma program successful is a proven Methodology that standardizes the right tools and techniques, and provides the working teams with a step-wise progression to apply those tools. .
             The Six Steps to Six Sigma:.
             1. Identify the product you create or the service you provide.
             2. Identify the Customer for your product and determine what they consider important.
             3. Identify your needs (to provide product/service so that it satisfies the Customer).
             4. Define the process for doing your work.
             5. Mistake-proof the process and eliminate wasted efforts.
             6. Ensure continuous improvement by measuring, analyzing and controlling the improved process.
             The traditional tool for statistical process control is the 3-sigma control chart. Control charts are no different in six sigma programs than they were in earlier quality improvement programs. The control chart monitors the voice of the process. The voice of the process is independent of where one chooses to set specification limits. Monitoring the voice of the process gives a measure of the predictability of the process. It is only when the process is in control that one can be sure that any level of defects, six sigma or otherwise, will be predictable. .
             Six sigma programs use exactly the same tools as traditional quality improvement programs, which are control charts, histograms, brainstorming and so forth. Six sigma programs have the same needs in training employees in the use and interpretation of the quality improvement tools.
             Six Sigma relies on tried and true methods that have been around for decades. In fact, Six Sigma discards a great deal of the complexity that characterized Total Quality Management (TQM).


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