Whats Being Done To Service

Introduction…………………………………………………………………………….2

What are Companies Providing to Ensure Employee Satisfaction?…….…….3,4

Does Employee Training Play a Role in Customer Satisfaction?…………..….4,5

What Does Southwest Provide Its Customers?……………………………….....8,9

What Does American Offer Better than Southwest? …………………………..9,10

What About the Internet?…………………………………………………………11,12

What’s In Store for the Future?………………………………………………….12,13

Conclusion…………………………………………………………………………….13

How to Contact Each Airline………………………………………………….…15,16

Comics…………………………………………………………………………………17

Table of Illustrations…………………………………………………………………..18

Index……………………………………………………………………………………19

city-pair(s), and names of persons traveling. Send your written inquiry to:

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