Southwest Airlines
Southwest Airlines began its service in 1971. It is the fifth largest airline company in America, operating more than 2,100 flights per day and carrying over forty-four Million passengers a year to fifty different cities all over the U.S. (Stanley 1). Southwest has the best on-time record, best baggage handling, and fewest customer complaints in the industry and won the industry’s Triple Crown award for best airline five times in a row (Stanley 1). It is one of the most profitable and successful airlines in the world. They are known as an unusual company because they don’t operate the same ways as all the other airline companies. Before boarding one of their planes you will notice that you don’t have assigned seats. The company also doesn’t sell tickets through reservation systems used by travel agents. Instead, most tickets are bought at the gate. The only food served on board is peanuts and crackers, which passengers don’t seem to mind. You would think that a real meal is needed on some flights but not on Southwest’s flights. Most of their flights are under five hundred miles. Southwest’s internal culture is what sets this airline apart from other companies in the industry. Every employee is given the general gui
A few years ago the pilots’ union at Southwest struck an extraordinary deal with the airline to freeze wage increases for ten years in exchange for an increased proportional allocation of stock options. Southwest also has a 401(k) program, which allows employees to invest their contributions in company stock. There is also a no furlough policy at Southwest, which has never permanently laid off an employee (Stanley 2). delines of their responsibilities and role in the company, then expected and encouraged to go outside those guidelines fearlessly (Bunz 163). This is an airline who takes the boredom out of flying and makes it fun again. Communication of this image is important to the success of the company, so Southwest takes every chance it gets to be funny and out of the ordinary. It seems the employees of Southwest love the benefits of watching their actions create personal financial rewards through stock ownership. There are many other benefits that Southwest offers to its employees. One of these benefits is flying free. Employees and their spouses, children and parents have unlimited travel privileges as long as there is space available on the flight they want. This benefit is effective on the first day of employment. Medical insurance is another employee benefit. Several different medical plans are available depending on the employee’s lifestyles, needs, and priorities. Most of the plans cover the employee at no cost with family coverage at a minimal cost. There is dental coverage available to employees also and the plans are all set up basically the same as the medical insurance plans. There is basic life insurance available to employees at no cost also. Coverage is based on annual salary. Depending on employment classifications, employees are able to accrue time off for personal illness and vacation. Emplo
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Approximate Word count = 1235
Approximate Pages = 5 (250 words per page double spaced)
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