... , focusing, offering information, maintaining silence, using assertiveness and summarizing (Kebicz, 2004). Along with verbal interaction, non-verbal gestures, and special attention to the interactions with clients that have special needs play a significant role in the effectiveness of the communication between both parties (Kebicz, 2004). I will discuss the verbal and nonverbal interaction between, the staff and residents, the staff to staff, and ... first floor of this two hundred bed facility, admiring the colorful collage of their bulletin board that contained a vast array of informat...

• Word Count: 995
• Approx Pages: 4
• Grade Level: Undergraduate