1. Downsizing
It is also important to keep the loyalty of former employees simply because they now have become potential customers. ... Loss of revenue comes in when the survivors cannot accomplish all of the work and customers suffer. Customers have a choice to stay or leave and if they feel they are not being treated fairly then they seek good customer service elsewhere. So now AT&T is spending money on marketing just to get the customers they lost back. Once the customers return, they"ll need adequate help to cover the volume of new customers. ...
- Word Count: 2883
- Approx Pages: 12
- Has Bibliography
- Grade Level: High School