... would always come back. Having satisfied customers will build loyalty, meaning they will return for more and tell other people of their good experience. Waiting Time A company usually tries to answers 80 calls within 20 seconds but those numbers generally aren't reached; they usually hit 55 calls within 20 seconds. A way we are able to measure wait time is simply by ... ...

• Word Count: 967
• Approx Pages: 4
• Grade Level: High School