1. Benchmarking Techniques and Airport Management
... defined as the systematic process of searching for best practices, innovative ideas and efficiencies that lead to continuous improvement". The motive of benchmarking however varies from airport to airport. Benchmarking techniques are commonly used to achieve commercial interest which is understandably the major objective of private companies. Nevertheless, benchmarking is also widely used to identify ... key performance indicators (KPI) such as operating cost per passenger, aeronautical revenue per passenger, non-aeronautical revenue per passenger and total revenue per passenger. The com...
- Word Count: 2404
- Approx Pages: 10
- Has Bibliography
- Grade Level: Undergraduate