... habits (Senge, Kleiner, Roberts, Ross, Roth, & Smith, 1999). According to Barrow (1993) total quality management (TQM) focuses on managing the total organization to deliver quality to customers. The ideas of W. Edwards Deming, "father of the quality movement" were scoffed at in America, but embraced in Japan, which then became an industrial world power. Both TQM and organizational learning capability are ... ...

• Word Count: 1437
• Approx Pages: 6
• Has Bibliography
• Grade Level: Graduate