1. TQM In The Work Palce
... of the company. When implementing TQM you need effective leadership by expressing what your company or organization objectives are. As a manager you should be able to develop clear and effective strategies and supporting plans for achieving the objectives. The next step is the identification of the critical processes for the company or organization; the steps that must be done well for ... . Employees have to be made to feel that they are responsible for customer satisfaction. They are not going to feel this if they are excluded from the development of visions, strategies, and plans. It ...
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