... Moreover, not all customers generate acceptable cost and revenue streams. For example, in retail banking, some 50-60 percent of customers may be unprofitable (Carroll 1991-1992, Storbacka et al 1994). It has been suggested therefore, that the firm should actively encourage relationships with profitable customers and attempt to terminate relationships with unprofitable customers In Reichheld's (1996) words, ... new customers, and it is commonly assumed that customer satisfaction serves as a particularly important antecedent of customer retention and thus long-term customer relationships ...

• Word Count: 5961
• Approx Pages: 24
• Has Bibliography
• Grade Level: Undergraduate

... between the university college laboratories and businesses to use precise technology) as well as the spin-off. There are many other models that describe the process of technology transfer (souder, et al., 1990). Soudersov model ( Figure 2 ) on the transfer of technology, resulting in eight models for technology transfer. It is one of the general design, because not only focuses on technology transfer ... 2000. In 2004 also showed that the design and launch of university spin-offs depend on the activity of individuals who are involved in the formation of new companies (Gartner et. al., 2...

• Word Count: 7284
• Approx Pages: 29
• Has Bibliography
• Grade Level: Undergraduate

... the 1980s that researchers started to use the technique in the traffic environment. By now several CV studies concerning the value of traffic safety have been conducted e.g. Jones-Lee et al. and Persson et al. The research on CV today focus on how to deal with/eliminate the possible biases (i.e. the discrepancy between values obtained by the study and real market values) of the ... crashes. It is estimated that 25.6% of the crashes in the 1995 CDS data involved driver inattention or distraction, with 13.2% specifically involving distraction. Following the same protocol as Wang et al., w...

• Word Count: 4198
• Approx Pages: 17
• Grade Level: Undergraduate

... "positivist". And that because there are various schools of positivism (i.e. the new realists), and also because the word "positive" can take different ontological, epistemological and practical forms (Bryant, 1985). Johnson et al (1984) offer us a general definition of the term, stating that it refers to the extension of empiricist models of natural science, to the field of human action, by arguing for ... . 1974. "The Rational Properties of Scientific and Common-Sense Activities" in Giddens A. (ed). Positivism and Sociology. London: Heinemann 5. Giddens A. 1971. Capitalism and Modern S...

• Word Count: 2946
• Approx Pages: 12

... with students in K-12 schools in an introductory biology class. Surveys, interviews, and observations were all used as means to describe project experiences. Goldman and colleagues (Goldman & Barron, 1990; Goldman et al., 1991) described effective sharing of an innovation in their work using hypermedia cases in teacher education. Included are detailed rationale and descriptions of how hypermedia technology is used in content ... ...

• Word Count: 8566
• Approx Pages: 34
• Has Bibliography
• Grade Level: Undergraduate