... customer is our coach. The quality and specificity of customer feedback is an important part of our learning, and much of it comes to us through social media. And it's free of charge. That's gold dust. If you're ignoring it, you're missing an opportunity to electronically mine that gold," (Bingham & Galagan, 2012). According to a press release, TELUS has ... , who employs a workforce of about 40,000. And of course, it also indicated roughly only half of TELUS employees truly felt involved and satisfied with their professional lives. While many businesses see face time in the office as a ...

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