1. Six Sigma
... ppm) across the company. Six sigma is basically a process quality goal by minimizing defects and variation in the outputs of business process by focusing on customer satisfaction. A 4 year 100 X quality improvement goal was set. But in 1988, Motorola Corp. became one of the first companies to receive the Malcolm Baldrige National Quality Award. The award strives to identify those excellent firms ... for monitoring progress and success. Six Sigma metrics focus on the organization's strategic goals, drivers, and key business processes. 5. Business processes to be improved are chosen by ma...
- Word Count: 2709
- Approx Pages: 11
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