... lowest airfare usually wins in today's market. The airline industry has also seen drastic changes in the distribution of its product through the internet. The internet has allowed airline companies to reach thousands more of possible consumers in the marketplace. By 2003, 10 percent of all U.S. travel booking ... will be conducted online, with 80 percent of that coming from on-line ticket purchases from airlines (Impact of Internet). By integrating the internet into everyday operations, airlines benefit from lower distribution costs by cutting out the middleman or travel agent, and the s...

• Word Count: 10869
• Approx Pages: 43
• Grade Level: High School

... Providing to Ensure Employee Satisfaction? ." .3,4 Does Employee Training Play a Role in Customer Satisfaction? ..".4,5 What Does Southwest Provide Its Customers? .....8,9 What Does American Offer Better than Southwest? ..9,10 What About the Internet? 11,12 What's In Store for the Future? .12,13 Conclusion .13 How to Contact Each Airline ."15,16 Comics 17 Table of Illustrations ..18 Index 19 Introduction Airlines have ... satisfaction, but they are trying. American Airlines in Fort Worth, Texas, will spend $15 million a year for the next three years to offer it's 100,000 employees subsid...

• Word Count: 2974
• Approx Pages: 12
• Has Bibliography
• Grade Level: High School