One type of query could be processed by tracking all tickets that have a key term/word in the title (Computer Lock Up). ... Some positions that may have been reduced or replaced could be: 1) Network Administrator; Provides second level technical support to end-users for networked PC hardware/software and peripheral devices, performs hardware and software installations, diagnoses and resolves hardware and software problems by telephone and at the desktop, interacts with end-users by phone and in-person at the user's workplace. 2) Help Desk; Customer support specialists to perform technical...

• Word Count: 1549
• Approx Pages: 6
• Has Bibliography
• Grade Level: High School