1. TQM
It has come to describe everything from BMW automobiles to Mirando Classic #2 pencils. ... Through our examination of the organization in depth, we have concluded that there are three specific organizational aspects that make the Ritz-Carlton unique; three ideas and actions, indigenous to the Ritz-Carlton, that have allowed it to become what it is today. ... The quote below summarizes what this program center is about. ... To reinforce training, each employee is given a copy of the "Ritz Carlton Basics", a list of performance expectations and the protocol for interacting with customers and res...
- Word Count: 2616
- Approx Pages: 10
- Grade Level: Undergraduate