Human Resorce Menagement

This is particularly true when it comes to software products for the computer. Lotus Development offers a two-prong approach in their training and development: they train solution providers who will install their software and then provide additional training to the consumer (Carbone, 2001). The solution providers participate in technical training, while also having a web site available that provides solutions to additional problems. Corel simply encourages its customers to utilize their product daily in order to become more familiar with it, while providing limited support in the form of a web site where customers. In comparing these two training programs, there are some difficulties. Of course, for the consumers with regard to training, the Lotus system has more positive features in that they are able to ask questions that the solution providers have ample resources from which to seek answers. Corel's web site may be very informative. However, if the solution that the customer seeks is not there, he or she will become frustrated. Microsoft provides seminars to its customers to assist in the training of small and medium enterprises. This most likely facilitates the interactive process ("Smart Worker,?2002). However, computer organizations do not simply limit their training to customers. Given that "the average life cycle of a computer product has dropped from the two years in the late 1980s to six or nine months in the 1990s,'many companies must hold regularly scheduled training programs for their employees in order to stay competitive (Keegan & Jacobson, 1995, p. 38). Apple Computer, Inc., is one such organization. In order to facilitate training, they constantly review their process in terms of evaluating the needs of their "internal customers.?They have made the following changes to their system of training in order to facilitate this process:Trainers shift from behavioral to experiential training.