Employers monitor telephone conversations to monitor the phone activity of the employee and the customer. They monitor the employee because an uprising problem in companies is the expenses associated with personal phone calls. Employers feel that while at work, employees shouldn't do their job and avoid personal calls unless in an emergency situation. Customer calls are monitored to assure that the conversation is valuable to the problem. Almost every company that has automated phone services for customer care will make a statement during a call that, in some way, says that the call may be recorded to assure quality service. This statement is usually used as a legal disclaimer. Telephone monitoring also includes the recording of time, duration, and destination of employees' phone calls and the contents of employee voice mail messages. .
Video Monitoring. Many employers want to hear what their employees are doing as well see. In order to do this, video monitoring is used. This form of monitoring has become more popular due to the inexpensiveness and convenience of camera equipment. Cameras are being made so small, that they can be placed on any everyday item. An employer may give all of the employees of the company a beautiful nameplate to be placed on his or her desk, and a camera may be installed inside to watch every movement made at or near the desk. Some employers install visible cameras, however, most prefer hidden ones. Many companies have gone as far as to place cameras in bathrooms, rest areas, and changing areas.
Computer-based monitoring. This form of monitoring is the most rapid growing of them all. Because of the popularity of computers and the internet, many employers decided to monitor what his or her employees are viewing, typing, and sending over the computer. There are several software packages that employers may purchase that will track the websites visited, e-mail messages sent and received, as well as the actual keystrokes used.