1. Southwest Airlines 1999-2003
Southwest Airlines Case Update This document extends your case study of Southwest Airlines from 1999 - 2003. Industry Changes The hub-and-spoke model used by the nation's largest airlines was designed to extract high fares from customers while moving them seamlessly to points around the globe. The model worked well during boom times when leisure travelers and especially business ... feared to fly for some time thereafter, further decreasing passenger traffic. The excessive expenses of the hub-and-spoke model are taking its toll on the largest airlines during the current downturn. American, U...
- Word Count: 1958
- Approx Pages: 8
- Grade Level: High School