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Basics of Counseling Skills


             Pamela comes across to me as an intelligent and friendly person who is a little shy and a bit reserved. We had engaged in a few practice sessions before this video so I was already aware of the problem that we had explored to some degree already. My first reaction when Pamela began telling me her problem in this session was to wonder why she was going over this problem from the same perspective as we covered in a recent session. Consequently, thinking about this took my focus away initially from what she was saying and I missed some important information at the beginning. It took me a few minutes in addition to settle into the role and direct my focus. As Pamela talked about what seemed to be a case of workplace bullying, I became aware of feeling quite protective of her and felt an urge to say or do something that would stop her taking a victim position. Opportunities I perceived might help at this stage were for Pamela to either approach the colleague or her manager for help.
             Situations like these I believe should be a management issue and I felt bothered when hearing managers were aware of the colleague upsetting people but did nothing. Pamela explained how she likes to keep things peaceful and avoids conflicting situations, even though the situation with her colleague was becoming unbearable. I realised I had only a small amount of information to work with and many questions left unanswered such as her relationships with others in the company, what her history was at the company and more about her life in general. This awareness made it difficult for me to know what approach would best help her so I decided to help her explore her experiencing of the clarified problem and help her find a future solution.
             As I watched the video I had some thoughts and feelings emerge. First of frustration when I hear how badly she wants to change her situation and how managers leave a situation unaddressed when it is their responsibility to ensure issues such as bullying are dealt with.


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