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However, it is not enough that research is conducted only prior to production of a particular flavor. These companies need to constantly research the movement of their flavors in the market and get feedback from customers about them. All of this market research has given these companies many advantages, such as:.
- Unique environmental insight, which they use to spot opportunities others overlooked (i.e., the adult ice-cream lover segment; using all natural ingredients, etc.). While other companies focused on enticing kids with ice cream, Haagen-Dazs and Ben & Jerry's both decided to tap the older, more mature segment that have disposable income and are concerned with environmental issues.
- Are proactive to competitor moves by following each other closely - Haagen-Dazs quite readily met all of Ben & Jerry's moves by continuously introducing new flavors, and Ben & Jerry's met Haagen-Dazs focus on products for their more health conscious customers.
- Identify customer preferences by focusing energies on giving them exactly what they want - research helped Haagen-Dazs realize that the Japanese love tea and hence introduced the Green Tea flavor which was an instant success in that market. Conversely, Ben & Jerry's recognized the global interest in chocolate chip cookie dough flavors and came out with P. B. Chocolate Chip Cookie Dough.
These two companies also take on similar, although at the same time very different positioning which are superior flavor and texture; and their definition of quality extends much further. From the ingredients they choose to the recipes they develop, from the packaging materials they select to the care with which they deliver the ice creams, from the attention paid to each Haagen-Dazs and Ben & Jerry's retail outlet and café, to the attention with which they serve, these two brands quite obviously signify their commitment to perfection.
The Differences.